Grade 92 Academy

Terms and Conditions

Booking Courses & Workshops

When dates are offered at initial student enquiry via email Grade 92 Academy LTD will hold these for 48 hours, after which time these are released as open for booking to all potential students, so we advise early booking to avoid disappointment. This includes all courses, workshops etc.

When booking any course, workshop, salon mojo etc. payment must be made in full.

Payment must be made 21 days prior to the practical course start date. Unless on an agreed payment plan.

Once payment has been made in full, confirmation will be sent via email to the student. (All fees must be confirmed and paid in full before any certificates are claimed from the awarding body.) If you are on a payment plan we will release the certification if the payment if up to date

There is a cooling-off period of 14 days directly after course payment. If you decide to cancel within this period, you will receive a 100% refund. During the cooling-off period, you will be asked to complete an Induction Activity which will not affect your cooling-off period conditions.

Pre-Course learning materials will be available at the end of the cooling-off period via our online learning platform. At this stage it will be deemed that you have started your course and that you are now on your programme of study. At this point no refunds will be issued.

If you want to download or start your digital course content from our online learning platform within 14 days of payment, you will have to give your consent to waive the 14-day cooling-off period.

If you don't give your consent, you won't be able to access or download your digital course content until the 14-day cooling-off period has ended. No refund will be issued as this will be deemed as the course has been started.

Pre-study course materials will be made available via our online learning platform prior to the practical part of the course and must be completed prior to attendance.

Once a course has been accessed in our Online Classroom prior to any practical days at the Grade 92 Academy LTD centre, it is deemed that the student is now active on an individual programme of study working towards a course completion objective. This means that you have started your course and that you cannot cancel your course at this stage or at any future date.

Courses cancelled within 7 days of the practical course start date will incur an admin fee of 50% of the total course fee, if the course has not been accessed via our online classroom.

A learner may request a transfer of their practical course start day within 14 days of their original booked date. The request must be made via email and requests to transfer can only be made once on any particular course.

Grade 92 Academy LTD is unable to offer refunds if you fail to attend or cancel a confirmed session or training day once the course has started. It is the student’s responsibility to inform the centre that they cannot attend. All rebooked sessions will be charged at £150 per day.

In the event of a genuine reason for changing a training date such as acute illness, medical appointment, family bereavement then Grade 92 Academy LTD may consider a one-time transfer request if proof of circumstances can be presented and is at the discretion of Grade 92 Academy LTD.

Learner Profile & Booking forms must be signed and returned to Grade 92 Academy LTD before commencement of course in person or online. All bookings must be processed via email. Bookings received by email will be classed as a contractual agreement to all Terms and Conditions of Grade 92 Academy LTD.

It is the student's responsibility to read the terms and conditions of service.

Any medical conditions suffered by the student need to be disclosed at the time of booking. All conditions will be discussed prior to booking to ensure that the student can complete their course in a successful manner.

Course timings are as set in the course outline as advertised; these cannot be modified. Guided learning hours include those utilised online as part of a blended course.

In the unlikely event of Grade 92 Academy LTD having to cancel a course date prior to its start date we will offer alternative course dates or offer a full refund.

In the unlikely event of Grade 92 Academy LTD having to cancel any course training dates due to staff sickness or other reason, then the booking will be transferred to the next available date.

Grade 92 Academy LTD cannot be held responsible for any costs or loss of earnings due to course cancellation.

Grade 92 Academy LTD reserves the right to decline applications.

Any requirement for pre-requisite i.e. age, prior learning, etc. must be substantiated before the commencement of the course. These are dealt with on an individual basis in line with regulations from the awarding body.

All course information and prices are correct at the time of print; however, details may be subject to change.

If a course kit, equipment or tools and/or uniform are required then students must obtain these before the commencement of the course.

All agreed training days must be successfully attended and completed in order to certificate. Where the student has completed the training course and has completed all related evidence to a successful conclusion early - the internal quality assurance will check and moderate the evidence and the course may in some cases be classed as complete. In this case the course fee remains the same and no partial refund can be claimed.

Courses must be accessed within a three-week period of full payment and completed within a one-year time frame. Requests may be made to extend the study period in the event of unforeseen circumstances. Grade 92 Academy LTD will look at and consider each circumstance individually. Please note administration fees may be incurred, and any costs charged by the Awarding Body will be passed on to the student.

Course & Workshop Commitment

There is a mandatory requirement on Grade 92 Academy LTD Courses & some Workshops to participate in hands-on practical applications which involve both receiving and carrying out treatments on other learners and clients/models. This is in line with awarding body requirements.

Full participation is expected in all sessions.

External Verifiers (EQA) are appointed by the Awarding Body VTCT and others (AOs) and will usually visit the college twice a year to ensure that the college complies with the appropriate standards on certificated courses and to complete quality assurance documentation. Please note that the VTCT and/or other AO EQAs can request that you attend to carry out an assessment and/or submit your Portfolio of Evidence for inspection. Failure to attend may delay your qualification and the EQA will still require you to attend at a later date. This may disrupt your certification so attendance is paramount. No charge is made for this event.

Grade 92 Academy LTD reserves the right to alter course & workshop content and/or trainer.

Grade 92 Academy LTD reserves the right to remove students for plagiarism, cheating in assessments/exams, using threatening or disruptive behaviour; this includes damage or theft of equipment, products and premises. This will result in the loss of all course/workshop fees paid. We also have a zero tolerance policy to abuse of our staff.

Students must adhere to the Grade 92 Academy LTD Code of Practice and Salon Etiquette including dress code at all times.

In the event of failure or outstanding assessment/test or assignment at the end of your certificated course Grade 92 Academy LTD will assign you one free opportunity/date to complete. Thereafter, additional review/assessment dates will incur an additional charge of £75 per half day.

The Course fee allows for three attempts of each test set by the Awarding Body associated with your programme, after which the awarding body will charge an additional fee for each of the next three attempts which have to be sat at Grade 92 Academy LTD. This cost will be passed on to the student and must be paid prior to booking the exam/test. Therefore, it is important to ensure that you have completed all of your study and revision prior to taking these tests.

Grade 92 Academy LTD will support you fully and make reasonable adjustments in the most effective form available if you disclose a need for learning support. Please contact us to discuss your needs.

All work and course evidence must be in place with a portfolio of evidence and produced prior to certificates being claimed.

Copyright

Grade 92 Academy LTD course/workshop notes, handouts, resources and photographs are designed for student use only. No part of any publication given may be reproduced, copied, duplicated, shared or used for any purpose or given to a third party without the prior permission of Grade 92 Academy LTD.

Educators and academies using our training services, including those online and centre-based, do not have permission to use any resource package. This is a serious breach of copyright and Grade 92 Academy LTD will take legal action if they find any resource being used without permission.

In the interests of safeguarding, no videoing or recording of lessons is allowed by students, models or clients; this includes taking pictures on cameras or mobile phones. In some cases, Grade 92 Academy LTD staff may allow photographs to be taken of the student’s own work under the supervision of the tutor, such as the Barbering Course.

Videos or photographs taken by Grade 92 Academy LTD during courses/workshops for portfolio evidence may also be used to showcase students’ work for marketing purposes by Grade 92 Academy LTD. Where possible, students may be given a small selection of this material at the end of their course/workshop. Grade 92 Academy LTD reserves all rights to this material and should the student wish to use the material for any purpose, then authorisation must be sought from Grade 92 Academy LTD in writing.

Where a student/client/model is classed as a minor (under 16 years), Grade 92 Academy LTD will obtain parental/guardian consent for photographic evidence. All students/clients/models will be required to sign a Model Release Form/Photographic Consent Form as part of the booking and induction process.

Housekeeping

Grade 92 Academy LTD observes a strict No Smoking or Vaping Policy on its premises. Smoking or vaping is only allowed in the dedicated area outside the main gate to the property.

We cannot accept responsibility for any personal valuables or possessions which go missing or are damaged at our training venue.

Students are asked to act responsibly whilst attending Grade 92 Academy LTD and adhere to all Health and Safety information.

In the event of damage to property, equipment or facilities caused by negligent actions by students, clients or visitors, Grade 92 Academy LTD reserves the right to seek costs relating to repair or replacement of said damage.

Grade 92 Academy LTD expects students to conduct themselves in a professional manner when attending sessions at our centre.

Grade 92 Academy LTD does not tolerate any type of negative behaviour in any shape or form (bullying, harassment, rudeness or intimidation). Negative behaviour will be in breach of our terms and conditions and may result in removal, suspension or closure of the course. All breaches will be investigated.

All students must complete their induction on day one of the course.